The frequency of service visits depends on the type of lift you have, the number of floors served and the level and type of use it is subjected to. When deciding upon maintenance frequency, you should remember that servicing is about a preventative maintenance program, i.e. more service visits should result in a more reliable lift and lower running costs in the medium to long term.

During a service visit, an engineer will check the safety features on the lift, as well as cleaning, lubricating and adjusting all components for optimum performance. Samar Lifts engineer would then complete a service screen on his laptop, stating the work carried out and detailing any comments such as suggested repairs or works of improvement not covered by the contract. A report should be issued after each engineer visit to use as a maintenance record.

Yes. The engineer will need to check many items within the shaft/structure and motor room and so the lift will be ‘out of service’ while the engineer is on-site.

You have a responsibility to make arrangements to deal with breakdowns and keep your lift running smoothly. How quickly a breakdown is responded to will depend on what you put in place as part of your lift service contract. We have a range of options to provide weekday call-outs, plus weekends or provides 365 days a year service.

In addition to the breakdown emergency service, your lift service provider should have the capability to provide repairs.

This depends on the type of contract you have with your service provider and the nature of the fault. Matters outside a lift company’s control, such as misuse or vandalism, would normally not be covered by any contract.

The person within the lift car should be able to call for help via the emergency communication device in the lift car. Any reputable lift company will always treat trapped passengers as a priority.

Note: As a general rule, a person alone in a building should not use a lift